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Lost Customer Key: IT Service Provider Causes 1.400 Euros in Damage
A Real exali Damage Event

Lost Customer Key: IT Service Provider Causes 1.400 Euros in Damage

Post by Vivien GebhardtPost by Vivien GebhardtAuthor
Post by Vivien GebhardtPost by Vivien GebhardtAuthor
Friday, 22 July 2022
Friday, 22 July 2022
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When we talk about damage events in the IT sector, it’s usually about security gaps, incorrect programming or typos. But the IT service provider in this damage event had a completely different problem: He lost the key to his client’s office – and to make matters worse, it was on a private night out with friends at the pub...

When Handling Customer Property, Separate Work and Private Life

But let’s start from the beginning: The IT service provider was entrusted with the maintenance of a company’s IT equipment – which was supposed to be done outside of opening hours. So the client gave him the keys to the company building. Up to this point everything was going smoothly, but then the IT expert wanted to get in the mood for his upcoming holiday and went out for a few drinks... with the key in his pocket. Unfortunately he lost his jacket during his night out.  When he noticed it, he searched everywhere, but to no avail.

In addition to the annoyance about the missing jacket, he had the frightening realisation that his client’s key was in the pocket.

After searching the pub again and looking at the local lost and found he still didn’t have any success: The key was gone! The company – the client of the IT service provider – therefore had to replace its entire locking system. What was the consequence of this fatal mixing of work and private life? The company demanded almost 1.400 euros in compensation from the service provider for the damage caused.

Tip:

IT mishaps happen both on and off screen. In this article, a tiny typo caused damage in the five-digit range – Mixed-Up Numbers: IT Expert Causes Damage Amounting to 14.000 Euros. Not only customers, but also IT experts themselves can suffer from professional neglect. This happened, for example, to a service provider who lost important work documents on his own hard drive.

Mistakes On the Job – Covered As a Self-Employed Person

Mishaps can happen quickly in everyday working life. And if the victim is not your own business but your customer, you can face expensive claims for compensation. This is where the Professional Indemnity Insurance for Digital Professions from exali is at your side. The insurer checks the admissibility of claims raised against you and settles legitimate claims. It also does this if the mishap not happens to you, but to one of your employees: Because employee errors are also covered by the Professional lndemnity Insurance.

In this story with the IT service provider, the insurer also jumped in to save the day. Because the scope of the concluded Professional Indemnity Insurance includes general and personal liability - which also covers the loss of third-party keys and code cards. The insurer covered the costs for replacing the locking system, so the affected IT expert wasn’t left out in the cold when facing the damages.

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<span class='visible--desktop'>First-Party Cyber and Data Risks Insurance (FPC)</span> <span class='visible--tablet'>First-Party Cyber and Data Risks Insurance (FPC)</span> <span class='visible--mobile'>FIrst-Party Cyber and Data Risks Insurance (FPC)</span>
<span class='visible--desktop'><p><strong>This add-on protects your business from the risk of hacking, DDoS attacks or other internet crime.</strong></p> <p>Reimbursed/covered:<strong> </strong>for example costs for the <strong>restoration of your IT systems</strong>, the commissioning of professional <strong>computer forensics analysts</strong> or specialised <strong>lawyers</strong> (including criminal defence) as well as for <strong>crisis management &amp; PR</strong>. Additional costs for the quick elimination or avoidance of an interruption to your business are also insured.</p> <h5>Further Examples of Damages We Insure</h5> <ul class="liste"> <li>Damage to your own IT systems (from hacking)</li> <li>First-party data rights claim (in particular spying on personal data)</li> <li>Expenses for an (imminent) interruption of business (additional cost coverage)</li> <li>Breach of trust damage (intentional damage to own IT by employees)</li> <li>Costs for criminal defence (internet criminal legal protection)</li> </ul> <h5>Insurer Services</h5> <p>The special benefit about this add-on is the assumption of your own <strong>costs</strong>, e.g. for the commissioning of:</p> <ul class="liste"> <li>Computer forensics specialists</li> <li>Specialised lawyers</li> <li>Consultants to provide information to data owners</li> <li>Professionals for PR &amp; crisis management</li> <li>Credit protection and monitoring services</li> </ul> <p>as well as the assumption of <strong>additional costs, e.g. for the use of third-party IT and computer systems.</strong></p> </span> <span class='visible--tablet'><p><strong>This add-on protects your business from the risk of hacking, DDoS attacks or other internet crime.</strong></p> <p>Reimbursed/covered:<strong> </strong>for example costs for the <strong>restoration of your IT systems</strong>, the commissioning of professional <strong>computer forensics analysts</strong> or specialised <strong>lawyers</strong> (including criminal defence) as well as for <strong>crisis management &amp; PR</strong>. Additional costs for the quick elimination or avoidance of an interruption to your business are also insured.</p> <h5>Further Examples of Damages We Insure</h5> <ul class="liste"> <li>Damage to your own IT systems (from hacking)</li> <li>First-party data rights claim (in particular spying on personal data)</li> <li>Expenses for an (imminent) interruption of business (additional cost coverage)</li> <li>Breach of trust damage (intentional damage to own IT by employees)</li> <li>Costs for criminal defence (internet criminal legal protection)</li> </ul> <h5>Insurer Services</h5> <p>The special benefit about this add-on is the assumption of your own <strong>costs</strong>, e.g. for the commissioning of:</p> <ul class="liste"> <li>Computer forensics specialists</li> <li>Specialised lawyers</li> <li>Consultants to provide information to data owners</li> <li>Professionals for PR &amp; crisis management</li> <li>Credit protection and monitoring services</li> </ul> <p>as well as the assumption of <strong>additional costs, e.g. for the use of third-party IT and computer systems.</strong></p> </span> <span class='visible--mobile'><p>Protection against hacking damage to your own IT systems, DDoS attacks, computer misuse, theft of data carriers and other data rights violations and the majority of the resulting expenses and costs.</p> </span> <div class="spaceTop-20"> <div>If you have any further questions, our customer service is happy to help.</div> <div id="rechnerKontaktForm" class="spaceTop-10"> <div class="col-grid col-grid--flush"> <div class="visible--mobile"> <div id="rkfPhone" class="service-item service-item--phone col col--10 text--center no-margin"> <a href="tel:+498218099460" class="rkfPhone--nr" data-eventpush="eventPush_phone_info"> +49 (0) 821 / 80 99 46 - 0 </a> </div> <div class="col col--2 no-margin no-padding position-relative"> <button type="button" class="close modal-info__close" data-dismiss="modal" aria-hidden="true"></button> </div> </div> <div class="hidden--mobile"> <div class="rechnerKontaktForm--no-mobile"> <div id="rkfCallback" class="service-item service-item--callback col col--tablet--4 no-margin"> <span data-eventpush="eventPush_callback_info"> Request call-back </span> </div> <div id="rkfMail" class="service-item service-item--mail col col--tablet--4 text--center no-margin"> <span data-eventpush="eventPush_mail_info"> Contact us </span> </div> <div id="rkfPhone" class="service-item service-item--phone col col--tablet--4 text--right no-margin"> <a href="tel:+498218099460" data-eventpush="eventPush_phone_info"> +49 (0) 821 / 80 99 46 - 0 </a> </div> </div> </div> </div> </div> <div class="hidden--mobile"> <div class="infoKontaktForm"></div> <div class="text--right cursor-pointer spaceTop-10"> <a data-dismiss="modal" aria-hidden="true">Close</a> </div> </div> </div>
<span class='visible--desktop'>Engineering Activities (ENG)</span> <span class='visible--tablet'>Engineering Activities (ENG)</span> <span class='visible--mobile'>Engineering Activities (ENG)</span>
<span class='visible--desktop'><p><strong>If you provide engineering services exclusively or in addition to IT/telecommunications, you can insure the liability risks with the &bdquo;Engineering Activities&ldquo; endorsement.</strong></p> <p>The Engineering Activities extension provides&nbsp;<strong>blanket coverage</strong>. This means that all engineering activities are covered without the need for listing each and every activity. Those listed in the engineering endorsement are therefore merely illustrative examples:</p> <ul class="liste"> <li>Hardware and software development for machinery and plant, embedded software</li> <li>Machinery and plant testing, commissioning support</li> <li>Quality management and assurance</li> <li>Technical drawing, CAD, CAM</li> <li>Technical management consultancy, in particular purchasing, strategy, process design, activities as expert</li> </ul> <h5>Requirements for Engineering Insurance</h5> <ul class="liste"> <li>You <strong>do not provide engineering services</strong>, plants, machinery or associated parts and/or <strong>planning</strong>.</li> <li>You provide engineering products <strong>in a supporting and/or advisory capacity</strong> and are not responsible fort he final engineering product.</li> <li>No machines, systems, engineering products or other parts shall be put &nbsp;into series production directly / &nbsp;<strong>without approval and acceptance</strong> by the principal (keyword: final sign-off).</li> </ul> <h5>Deductible</h5> <p>The deductible for financial loss and property damage is the same as the deductible selected for the financial loss insurance (FLI).</p> <p>For more information, please refer to <strong>Section A.7 &quot;Engineering Activities (ENG)&quot;</strong> of the Insurance Conditions.</p> </span> <span class='visible--tablet'><p><strong>If you provide engineering services exclusively or in addition to IT/telecommunications, you can insure the liability risks with the &bdquo;Engineering Activities&ldquo; endorsement.</strong></p> <p>The Engineering Activities extension provides&nbsp;<strong>blanket coverage</strong>. This means that all engineering activities are covered without the need for listing each and every activity. Those listed in the engineering endorsement are therefore merely illustrative examples:</p> <ul class="liste"> <li>Hardware and software development for machinery and plant, embedded software</li> <li>Machinery and plant testing, commissioning support</li> <li>Quality management and assurance</li> <li>Technical drawing, CAD, CAM</li> <li>Technical management consultancy, in particular purchasing, strategy, process design, activities as expert</li> </ul> <h5>Requirements for Engineering Insurance</h5> <ul class="liste"> <li>You <strong>do not provide engineering services</strong>, plants, machinery or associated parts and/or <strong>planning</strong>.</li> <li>You provide engineering products <strong>in a supporting and/or advisory capacity</strong> and are not responsible fort he final engineering product.</li> <li>No machines, systems, engineering products or other parts shall be put &nbsp;into series production directly / &nbsp;<strong>without approval and acceptance</strong> by the principal (keyword: final sign-off).</li> </ul> <h5>Deductible</h5> <p>The deductible for financial loss and property damage is the same as the deductible selected for the financial loss insurance (FLI).</p> <p>For more information, please refer to <strong>Section A.7 &quot;Engineering Activities (ENG)&quot;</strong> of the Insurance Conditions.</p> </span> <span class='visible--mobile'><p>The Engineering Activities extension provides&nbsp;<strong>blanket coverage</strong>.</p> <h5>Requirements for Engineering Insurance</h5> <ul class="liste"> <li>You <strong>do not provide engineering services</strong>, plants, machinery or associated parts.</li> <li>You provide engineering products <strong>in a supporting and/or advisory capacity</strong>.</li> <li>No machines, systems, engineering products or other parts shall be put &nbsp;into series production directly/<strong>without the client&#39;s approval</strong> (final sign-off).</li> </ul> <h5>Deductible</h5> <p>Same as the deductible selected for the financial loss insurance (FLI).</p> </span> <div class="spaceTop-20"> <div>If you have any further questions, our customer service is happy to help.</div> <div id="rechnerKontaktForm" class="spaceTop-10"> <div class="col-grid col-grid--flush"> <div class="visible--mobile"> <div id="rkfPhone" class="service-item service-item--phone col col--10 text--center no-margin"> <a href="tel:+498218099460" class="rkfPhone--nr" data-eventpush="eventPush_phone_info"> +49 (0) 821 / 80 99 46 - 0 </a> </div> <div class="col col--2 no-margin no-padding position-relative"> <button type="button" class="close modal-info__close" data-dismiss="modal" aria-hidden="true"></button> </div> </div> <div class="hidden--mobile"> <div class="rechnerKontaktForm--no-mobile"> <div id="rkfCallback" class="service-item service-item--callback col col--tablet--4 no-margin"> <span data-eventpush="eventPush_callback_info"> Request call-back </span> </div> <div id="rkfMail" class="service-item service-item--mail col col--tablet--4 text--center no-margin"> <span data-eventpush="eventPush_mail_info"> Contact us </span> </div> <div id="rkfPhone" class="service-item service-item--phone col col--tablet--4 text--right no-margin"> <a href="tel:+498218099460" data-eventpush="eventPush_phone_info"> +49 (0) 821 / 80 99 46 - 0 </a> </div> </div> </div> </div> </div> <div class="hidden--mobile"> <div class="infoKontaktForm"></div> <div class="text--right cursor-pointer spaceTop-10"> <a data-dismiss="modal" aria-hidden="true">Close</a> </div> </div> </div>
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Vivien Gebhardt
Author profile
Vivien Gebhardt
Online Editor

Vivien Gebhardt is an online editor at exali. She creates content on topics that are of interest to self-employed people, freelancers and entrepreneurs. Her specialties are risks in e-commerce, legal topics and claims that have happened to exali insured freelancers.
She has been a freelance copywriter herself since 2021 and therefore knows from experience what the target group is concerned about.

Author profile
Vivien Gebhardt
Vivien Gebhardt

Online Editor

Vivien Gebhardt is an online editor at exali. She creates content on topics that are of interest to self-employed people, freelancers and entrepreneurs. Her specialties are risks in e-commerce, legal topics and claims that have happened to exali insured freelancers.
She has been a freelance copywriter herself since 2021 and therefore knows from experience what the target group is concerned about.

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