Window Replacement With Professional Support
In order to make their semi-detached house more energy-efficient, a couple wanted to replace the windows of their home and finance the project through a funding from KfW in addition to their own funds. In order to meet all requirements, the two secured professional support in the form of an energy consultant for private households at the end of 2020. The consultant was supposed to apply for funding for window replacement using his professional expertise.
No Funding Without Proof
Specifically, the couples project concerned the individual measure KFW430 with a grant of 20 percent of the costs - provided that the applicants adhere to all the required parameters. In fact, the hired energy consultant also ensured, as agreed, that all measures were carried out properly. Unfortunately, however, he forgot to upload an important document at the end - the so-called “Confirmation of Application” (BzA) as proof to the Federal Office of Economics and Export Control (BAFA).
The problem: The funding programme for window replacement expired at KfW at the end of the year. After the failure was noticed, the energy consultant submitted the application including the BzA with the request for goodwill at the beginning of the following year. However, the agency was strict and denied this request a few weeks later. Good advice was literally expensive this time - the couple was of course anything but enthusiastic and demanded the money for the lost subsidy directly from the energy consultant.
Lost funding: A Real Financial Loss:
But how is such a damage due to the lost funding to be classified in terms of insurance and is such damage insurable at all? The present case is an instance of a real financial loss, because the failure of the energy consultant resulted in a purely financial damage for the homeowners. Fortunately, the energy consultant had taken out Professional Indemnitiy for Digital Professions through exali. This Professional Indemnitiy for Digital Professions already includes financial loss indemnity insurance for damages from inadequate advice in its basic coverage.
After the energy consultant reported the damage to us, we passed the case on to the insurer. They reimbursed the amount of damage after a detailed examination. The new windows cost a total of over 20.000 euros, but the actual damage caused by the lost funding amounted to 4.000 euros. After deducting the deductible stipulated in the insurance conditions, the insurer finally reimbursed the entire remaining amount of the claim.
On The Safe Side With The Professional Indemnitiy for Digital Professions
Standing between two fronts in advisory activities requires not only tact, but also a great deal of professional expertise. If, despite the best of intentions and with all due care, something goes wrong - be it a missed deadline, an analytical error or a mixed-up number - good protection is worth its weight in gold. With an Professional Indemnitiy for Digital Professions/ through exali, the insurer not only checks claims for compensation and defends against unjustified claims, but also bears the costs in the event of a justified request.
Our customer service experts will be happy to answer any questions you may have - Monday to Friday from 9:00 a.m. to 6:00 p.m. on +49 (0) 821 / 80 99 46 - 0 or via our contact form.
You can also calculate your premium directly online:
<span class='visible--desktop'>First-Party Cyber and Data Risks Insurance (FPC)</span>
<span class='visible--tablet'>First-Party Cyber and Data Risks Insurance (FPC)</span>
<span class='visible--mobile'>FIrst-Party Cyber and Data Risks Insurance (FPC)</span>
<span class='visible--desktop'><p><strong>This add-on protects your business from the risk of hacking, DDoS attacks or other internet crime.</strong></p>
<p>Reimbursed/covered:<strong> </strong>for example costs for the <strong>restoration of your IT systems</strong>, the commissioning of professional <strong>computer forensics analysts</strong> or specialised <strong>lawyers</strong> (including criminal defence) as well as for <strong>crisis management & PR</strong>. Additional costs for the quick elimination or avoidance of an interruption to your business are also insured.</p>
<h5>Further Examples of Damages We Insure</h5>
<ul class="liste">
<li>Damage to your own IT systems (from hacking)</li>
<li>First-party data rights claim (in particular spying on personal data)</li>
<li>Expenses for an (imminent) interruption of business (additional cost coverage)</li>
<li>Breach of trust damage (intentional damage to own IT by employees)</li>
<li>Costs for criminal defence (internet criminal legal protection)</li>
</ul>
<h5>Insurer Services</h5>
<p>The special benefit about this add-on is the assumption of your own <strong>costs</strong>, e.g. for the commissioning of:</p>
<ul class="liste">
<li>Computer forensics specialists</li>
<li>Specialised lawyers</li>
<li>Consultants to provide information to data owners</li>
<li>Professionals for PR & crisis management</li>
<li>Credit protection and monitoring services</li>
</ul>
<p>as well as the assumption of <strong>additional costs, e.g. for the use of third-party IT and computer systems.</strong></p>
<p>For this add-on an <strong>deductible of € 1,000 per damage event</strong> applies.</p>
<p>For more details, see Section <strong>6. First-Party Cyber and Data Risks Insurance (FPC)</strong>, in the insurance policy terms and conditions.</p>
</span>
<span class='visible--tablet'><p><strong>This add-on protects your business from the risk of hacking, DDoS attacks or other internet crime.</strong></p>
<p>Reimbursed/covered:<strong> </strong>for example costs for the <strong>restoration of your IT systems</strong>, the commissioning of professional <strong>computer forensics analysts</strong> or specialised <strong>lawyers</strong> (including criminal defence) as well as for <strong>crisis management & PR</strong>. Additional costs for the quick elimination or avoidance of an interruption to your business are also insured.</p>
<h5>Further Examples of Damages We Insure</h5>
<ul class="liste">
<li>Damage to your own IT systems (from hacking)</li>
<li>First-party data rights claim (in particular spying on personal data)</li>
<li>Expenses for an (imminent) interruption of business (additional cost coverage)</li>
<li>Breach of trust damage (intentional damage to own IT by employees)</li>
<li>Costs for criminal defence (internet criminal legal protection)</li>
</ul>
<h5>Insurer Services</h5>
<p>The special benefit about this add-on is the assumption of your own <strong>costs</strong>, e.g. for the commissioning of:</p>
<ul class="liste">
<li>Computer forensics specialists</li>
<li>Specialised lawyers</li>
<li>Consultants to provide information to data owners</li>
<li>Professionals for PR & crisis management</li>
<li>Credit protection and monitoring services</li>
</ul>
<p>as well as the assumption of <strong>additional costs, e.g. for the use of third-party IT and computer systems.</strong></p>
<p>For this add-on an <strong>deductible of € 1,000 per damage event</strong> applies.</p>
<p>For more details, see Section <strong>6. First-Party Cyber and Data Risks Insurance (FPC)</strong>, in the insurance policy terms and conditions.</p>
</span>
<span class='visible--mobile'><p>Protection against hacking damage to your own IT systems, DDoS attacks, computer misuse, theft of data carriers and other data rights violations and the majority of the resulting expenses and costs.</p>
</span>
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Add-on: AI-Related First-Party Losses (ARL)
<h5>What is covered?</h5>
<p>The policy covers <strong>first-party losses</strong> incurred by you or your company <strong>as a result of malfunctions when using AI systems</strong>, such as</p>
<ul class="list--checkmark">
<li>Incorrect, incomplete, or hallucinated results from AI tools</li>
<li>Erroneous decisions or unintended processes by AI agents and applications</li>
<li>Incorrect processing or interpretation of data by AI systems</li>
</ul>
<h5>What is reimbursed?</h5>
<p>Your <strong>additional costs</strong> for remedying the damage are reimbursed, including, for example:</p>
<ul class="list--checkmark">
<li>Analysis and correction of AI errors (e.g., root cause analysis, rollback, deactivation)</li>
<li>Restoration, cleanup, or recreation of corrupted data</li>
<li>Additional personnel costs (e.g., overtime or replacement staff)</li>
<li>Manual post-processing and temporary solutions to maintain operations</li>
<li>Costs for external service providers, consultants, or experts</li>
</ul>
<h5>Important Limitations</h5>
<ul class="list--checkmark">
<li>No coverage for loss of revenue</li>
<li>No coverage for further development or new AI functions</li>
</ul>
<p>The compensation limit is € 50,000 per insured event and insurance year; the deductible is € 1,000.</p>
<p>For more details, see <strong>Section A.7, AI-Related First-Party Losses (ARL)</strong>, in the insurance policy terms and conditions.</p>
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Add-on: Engineering Activities (ENG)
<h5>What is covered?</h5>
<p>These activities are insured under an open-ended occupational coverage policy, specifically:</p>
<ul class="liste">
<li>Development of hardware and software in mechanical and plant engineering (including embedded software)</li>
<li>Programming of control, automation, CNC, and PLC applications</li>
<li>Design, technical drafting, and CAD/CAM services</li>
<li>Prototyping, testing, simulations, and commissioning</li>
<li>Robotics applications and engineering services, e.g., in the field of renewable energy or regulated environments (e.g., pharmaceutical, biotech)</li>
</ul>
<p>Certain types of <strong>property damage</strong> are also covered if they result directly from your engineering services.</p>
<h5>Scope of the Additional Coverage Module</h5>
<p>Coverage for clearly defined technical units, such as software modules, control logic, or interfaces that can be tested independently, including assistance with integration into an overall system.</p>
<h5>Important Limitations</h5>
<ul class="liste">
<li>No assumption of <strong>overall responsibility</strong> for complete systems</li>
<li>No coverage for damage occurring <strong>during ongoing operation</strong> or <strong>after acceptance</strong></li>
<li>No coverage for <strong>production downtime</strong></li>
<li><strong>No liability </strong>for product characteristics <strong>during subsequent use</strong></li>
</ul>
<h5>Deductible</h5>
<p>The deductible for financial loss and property damage is the same as the deductible selected for the financial loss insurance (FLI).</p>
<p>For more details, see the insurance terms and conditions under Section<strong> A.8 Engineering Activities (ENG).</strong></p>
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